FAQs
As your pool maintenance professional, we would like to take this opportunity to THANK YOU for making the decision to properly maintain this very important asset! There are many factors to consider when maintaining your pool system and it is important that the homeowner and the service provider work together to keep your pool sparkling clean and operating efficiently. Seasonal temperatures, heavy use, and frequent storms can wreak havoc on your pool’s ability to stay clean and safe. Below are some FAQs from happy pool clients:
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Q: When will my pool be serviced?
A: Canyon Creek Pool Works will have access to your pool and the surrounding grounds during regular business hours, Monday - Friday (7:00am - 5:00pm) and any additional mutually agreed upon times. You will have a scheduled day of service. Your pool service will be performed 4 times per month, 12 times per quarter. As there are 13 weeks per quarter, one week each quarter will not have scheduled service.
Q: What is the cost?
A: Each pool is a little different, some are large, or very small, have spas, or run on salt. Your neighbors’ pool is probably very different from yours. We provide you with service based on your unique pool system. We will bill you on the first day of each month for regular maintenance services performed for the rest of that month. Payment is appreciated within 10 days.Occasionally, additional maintenance or repairs may be required for normal operation of your swimming pool. Canyon Creek Pool Works shall discuss any major costs that are outside your customary maintenance, and will add them to your next billing per approval. Major costs are deemed to be more than $20. Any miscellaneous items that are less than $20 shall be performed without prior approval and added to the billing. Examples of this are replacement of O-rings or gaskets, extra chemicals, etc. This avoids return trip fees and keeps costs down.
Q: What is included?
A: Your service includes the following: removal of normal debris in the pool, close inspection of the overall condition of the pool including but not limited to: the pumps and associated equipment, manual adjustments to pool controls, the testing of chemical levels in the water, and introducing needed chemicals to bring the water up to standards set by industry. The homeowner is responsible for maintaining landscaping around the pool to limit excessive debris that can cause malfunctions to the pool system.